Flower Delivery Harrow on the Hill – E-Commerce Terms & Conditions

Introduction

These Terms & Conditions set out the basis upon which Flower Delivery Harrow on the Hill (“we”, “us”, or “our”) provides its online flower delivery services to customers (“you” or “your”) ordering flower arrangements and related gifts for delivery in Harrow on the Hill and the surrounding areas. By placing an order for online flower delivery Harrow on the Hill services, you agree to be bound by these Terms & Conditions. Please read them carefully before purchasing. If you do not accept these terms, please do not use our website or services.

Eligibility to Order

To place an order for flower delivery through our platform, you must be at least 18 years of age and have the legal capacity to enter into binding contracts. Orders placed by individuals who do not meet these eligibility requirements may be cancelled at our discretion.

Order Process

1. Browsing and Selection: You may browse our current range of flowers, bouquets, and arrangements on our online platform. Each product page includes a description and the applicable price for that item.

2. Placing Your Order: To place an order, add the desired items to your virtual basket and proceed to checkout. You will be required to provide delivery details, recipient’s information, and any personalised message, where applicable. Please ensure all details, including the delivery address, are accurate. Incorrect or incomplete information may result in delays or failed delivery for which we accept no liability.

3. Order Confirmation: Once you complete the checkout process, you will receive an automated confirmation of your order, which summarises your selections, delivery address, and chosen date (subject to availability). Please review this confirmation carefully and contact us promptly if any details are incorrect.

4. Acceptance of Order: All orders are subject to acceptance by us. We reserve the right to refuse any order, at our discretion, prior to despatch. In the event that we are unable to fulfil your order, we will notify you as soon as possible and provide a full refund of any payment received.

Product Substitution Policy

We endeavour to supply flowers and products as depicted on our website. However, due to seasonal availability or circumstances beyond our control, it may occasionally be necessary to substitute certain flowers, foliage, or packaging with items of equal or greater value and similar style. We will make every reasonable effort to ensure any substitutions match the quality and appearance of the original product. Where appropriate, we will attempt to contact you in case of significant substitutions affecting your order.

Payment Terms

Payment Methods: Payment for all orders must be made in advance through the secure online payment system integrated into our website. We accept most major credit and debit cards, as well as any other payment methods specified at checkout. Payment will be debited at the time of order, not at the time of delivery.

Pricing: All prices are displayed in British Pounds Sterling (GBP) and are inclusive of Value Added Tax (VAT) unless otherwise stated. Delivery charges may apply and will be clearly indicated before you finalise your order.

Payment Security: We use secure third-party payment services to process transactions. We do not store your card details. All personal information is handled in accordance with our privacy policy and relevant data protection law.

Delivery Policy

Delivery Locations: We deliver flowers throughout Harrow on the Hill and the surrounding postcode areas as shown on our website. If you are uncertain whether we deliver to a particular address, please check our area coverage or contact us for clarification before placing your order.

Standard and Timed Deliveries: We endeavour to deliver all orders as close as possible to your chosen date and time. While we strive to meet your preferred delivery window, delivery times may vary due to weather, traffic, or other conditions beyond our control. We are not liable for minor delivery delays.

Recipient Not Present: If no one is present to accept the delivery at the specified address, our driver will follow your delivery instructions where provided (such as leaving with a neighbour or in a safe location). Failing this, we may attempt to contact the recipient or leave a calling card to rearrange delivery. Additional delivery attempts may incur further charges.

Delivery Confirmation: Once your flowers have been delivered, delivery will be considered fulfilled, even if received by a third party.

Cancellations & Changes to Orders

Right to Cancel: Under UK law, as fresh floral arrangements are made-to-order perishable goods, your right to cancel your order is limited. You may cancel your order up until your order has begun processing for preparation and despatch—typically 24 hours before the scheduled delivery time. Beyond this point, cancellations or changes may not be possible, and you may be charged in full.

How to Cancel: If you need to cancel or amend your order, please contact us as soon as possible quoting your order number. Cancellations requested after the cut-off time may not be accepted.

Refunds on Cancellations: If your order is cancelled in accordance with the above, we will refund your payment via the method used for the original transaction. Please allow up to five working days for the refund to process, subject to your payment provider's policies.

Returns and Refund Policy

Fresh Flowers: Due to the perishable nature of flowers, returns are generally not accepted. If you believe your delivery is defective or does not match your order, please notify us within 24 hours of receipt. We may request photos to help us investigate and will arrange for a replacement or refund, at our sole discretion, if the product is deemed unsatisfactory.

Other Items: For non-perishable items such as vases or gifts, standard distance selling rights may apply. Please refer to your order paperwork and contact us with any issues regarding these goods.

Customer Obligations

When placing an order, you agree to provide truthful, complete, and accurate information. You agree not to use our website or services for any unlawful or prohibited purpose. If your order includes a personalised message, you are responsible for ensuring it is appropriate and lawful. We reserve the right to refuse to send messages that are threatening, abusive, obscene, or otherwise objectionable.

Liability

Our Responsibility: We warrant that our products will match their description, be of satisfactory quality, and reasonably fit for their intended purpose. If we fail to deliver as agreed or provide defective goods, our liability will be limited, at our discretion, to re-delivery, replacement, or a full/partial refund.

Exclusions: We are not liable for:

• Delays or failures caused by events outside of our reasonable control, including but not limited to acts of God, natural disaster, adverse weather, traffic disruptions, or strikes.
• Incorrect or incomplete delivery addresses or recipient information provided by you.
• Minor variations in appearance, colour, or size of floral products caused by natural differences in blooms.
• Non-delivery due to recipients being unavailable to accept the order and no safe delivery location being available at the address.

Limitation of Damages: Our total liability to you, for any claim arising out of these Terms & Conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the value of the order concerned.

Intellectual Property

All text, images, logos, and other content displayed on our website are the exclusive property of Flower Delivery Harrow on the Hill or their licensors. You may not copy, reproduce, modify, distribute, or use any part of our website content for commercial purposes without express written consent.

Personal Data and Privacy

Your privacy is important to us. We collect and process your personal data in accordance with our privacy policy and all applicable data protection laws. Personal information will only be used for the purposes of order fulfilment, customer support, and legitimate business operations.

Amendments to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. Any changes will take effect immediately upon posting on our website. Please check this page regularly to stay informed of any updates. Orders placed are subject to the Terms & Conditions in force at the time of placing your order.

Governing Law and Jurisdiction

These Terms & Conditions, and all matters arising out of or relating to them, shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

General Information

If any provision of these Terms & Conditions is held by a court to be invalid or unenforceable, the remainder of the provisions shall remain in full effect.

Our failure to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.

Coverage Area

These Terms & Conditions apply to all customers purchasing flower delivery in Harrow on the Hill and the surrounding areas served by our business. We are proud to offer local and professional online flower delivery Harrow on the Hill solutions with your satisfaction as our priority.

Thank you for choosing Flower Delivery Harrow on the Hill. We look forward to serving you with beautiful blooms and outstanding service.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harrow on the Hi, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harrow on the Hi.

For assistance with orders, returns or account queries, please fill out the Contact Us form.