Returns, Refunds, and Complaints Policy – Fresh Flowers in Harrow on the Hill

Our Fresh Flowers Guarantee in Harrow on the Hill

At Flower Delivery Harrow on the Hill, we take pride in being your trusted local florist, delivering top-quality, fresh flowers to households and businesses throughout Harrow on the Hill and nearby areas. Every arrangement is prepared with the utmost care, using premium blooms sourced daily to guarantee vibrancy and long-lasting beauty. Our fresh flower guarantee means you’ll always receive your order in the best possible condition, reflecting our commitment to customer satisfaction.

Damaged-on-Arrival Policy

We understand how important it is for your flowers to arrive looking flawless. If your delivered bouquet or arrangement is damaged or does not meet your expectations upon arrival, please contact us on the same day you receive your flowers. To help us resolve the issue quickly, please provide a clear description and photographic evidence of the problem. This allows us to assess the situation and offer a prompt and appropriate solution.

Freshness Window and Quality Assurance

Flower freshness is our top priority. We guarantee that our bouquets and arrangements will remain fresh for a minimum of 5 days from delivery when cared for according to the accompanying instructions. If your flowers do not meet this standard or fail to stay fresh within this window, please get in touch with us as soon as possible. Early notification helps us assess the condition and provide fair resolution, be it a replacement or other compensation.

Refunds and Replacements

Should you receive flowers that are damaged, significantly wilted, or not as described, you are entitled to request a refund or a complimentary replacement. Our policies are flexible to ensure your complete satisfaction. Once your claim is verified, we’ll discuss your preference for a full refund or the delivery of a replacement bouquet at the earliest convenience. Refunds are processed promptly via your original payment method and will appear in your account typically within 5-7 working days, depending on your bank's processing times.

Complaints Procedure

If you have any concerns or are dissatisfied with any aspect of our service or products, we encourage you to reach out to us as soon as possible. Our customer support team is dedicated to addressing all complaints promptly and professionally. When submitting a complaint, please provide as much detail as possible about your order and your concern. We aim to acknowledge all complaints within one business day and resolve most issues within three working days. Your feedback helps us improve our flower delivery service in Harrow on the Hill for everyone.

Trusted Local Florist Commitment

As a long-standing local business, Flower Delivery Harrow on the Hill is committed to delivering joy, beauty, and reliability to every customer. Our returns, refunds, and complaints policies are designed to ensure complete peace of mind when ordering fresh flowers for your home, business, or special occasion. Thank you for choosing us as your preferred local florist in Harrow on the Hill. We appreciate your trust and are always here to help with any questions or concerns.